Terms of Service

 

1. Introduction and Scope
Welcome to Deconario (hereinafter referred to as "we" or "us"). We specialize in providing high-quality dining chairs and outdoor dining sets. By accessing our website and purchasing our products, you agree to be bound by the terms and conditions outlined in this Service Policy. These terms apply to all visitors and users of our online store.

2. User Accounts and Website Responsibility
To access certain features of our site, you may need to register an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide accurate, current, and complete purchase and account information for all transactions made at our store. We reserve the right to refuse service or terminate accounts if we believe that user conduct violates applicable laws or is harmful to our interests.

3. Products, Stock, and Price Information Rights
We strive to display our products, including dining chairs and outdoor dining sets, as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or stock availability are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Prices are subject to change without notice.

4. Orders and Payment
All orders placed through our website are subject to our acceptance. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. Payment must be made using an authorized payment method at the time of purchase. By submitting your order, you represent and warrant that you are authorized to use the designated payment method.

5. Shipping Policy
Delivery Scope: We currently only ship to addresses within Australia. We do not support shipping to other countries.
Shipping Costs:

• Orders of AUD 70.00 or more: Free Shipping.

• Orders under AUD 70.00: A flat shipping fee of AUD 7.99 applies.

Processing Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery typically takes between 5 to 15 business days, depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders
Cancellation Conditions:

• Orders may be cancelled directly if the request is made within 48 hours of placing the order and the order has not yet been shipped.

• If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In such cases, please wait for the logistics carrier to deliver the items and then contact us to arrange a return and refund.

Refunds: Refunds will be issued to the same payment method used for the original purchase.
Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds
Exchange Scenarios/Conditions: We accept requests for exchanges within 30 days of receipt.
User Actions: To initiate a return or exchange, please contact our customer support team with your order details and the reason for the return.
Return and Exchange Process: Upon receiving your request, we will provide you with instructions and the return address. Please do not send items back without first contacting us.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the payment method used at the time of purchase.
Refund Timing: After the returned item is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account. We expect the refund to arrive within 1-5 business days, depending on the bank's processing speed. If it is overdue, please contact us.
For more detailed information regarding returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Please review our Privacy Policy Page to understand how we collect, use, and store your data.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with the use of our services shall be subject to the exclusive jurisdiction of the courts in Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our liability is limited to the amount paid by you for the product purchased.

12. Modifications to Terms
We reserve the right to update, change, or replace any part of this Service Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

13. Force Majeure
We shall not be held responsible for any delay or failure to perform our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to acts of God, war, strikes, or major disruptions in logistics or transportation networks.

14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 16980 NISQUALLI RD APT G208, VICTORVILLE, CA 92395, US
Phone: +1 (209) 305-4148
Email: team@deconario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)