Shopping Guide

 

Welcome to Deconario (hereinafter referred to as "we"). We are dedicated to providing high-quality dining chairs and outdoor dining sets through our online store. To ensure a smooth shopping experience, please review the following guide.

Preparation and Selection
Before making a purchase, we recommend measuring your dining area or outdoor space to ensure the furniture fits perfectly. Please carefully read the product descriptions, specifications, and material details provided on each product page. While we strive to display colors accurately, please note that screen settings may cause slight variations. Ensure the items selected meet your specific requirements for usage and style.

Shopping Cart and Order Confirmation
Once you have selected your desired dining chairs or table sets, add them to your shopping cart. Please review the items in your cart to confirm quantities and specifications are correct. Proceed to checkout and provide accurate shipping information, including your full name, address, and contact details, to ensure successful delivery. Please ensure your email address is correct, as order confirmations and updates will be sent there.

Payment Methods
We utilize a secure payment environment to protect your financial information. We currently accept credit card payments, including:

• Visa

• MasterCard

• Other major credit cards
  Please ensure your card is valid and has sufficient funds. We do not store your full credit card details on our servers.

Shipping and Delivery
After payment is verified, we will process your order promptly. Delivery times may vary depending on your location within Australia. We will provide a tracking number via email once your order has been dispatched so you can monitor the shipment status. Please ensure someone is available to receive the package at the provided address.

Returns and Exchanges
We want you to be satisfied with your purchase. If you receive an item that is damaged or does not match your order, please contact us immediately. Items must be returned in their original condition and packaging. Please review our full Return Policy on the website for detailed timeframes and instructions regarding returns.

Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws. The information you provide (such as name, address, and payment details) is used solely for processing orders, delivery, and customer support. We do not sell or share your personal information with unauthorized parties.

Contact Us
If you have any questions regarding your order or our products, please contact us using the information below:

Address: 16980 NISQUALLI RD APT G208, VICTORVILLE, CA 92395, US
Phone: +1 (209) 305-4148
Email: team@deconario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)