Payment Methods
At Deconario (hereinafter referred to as "we" or "us"), we are committed to providing a secure and seamless shopping experience for our customers. This policy outlines the payment procedures for our dining chairs and outdoor dining table sets. Please read the following information carefully.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
Upon selecting your desired furniture items, you will proceed to the checkout page. Here, you will be required to enter your shipping details and select the credit card payment option. You must input your card number, expiration date, and the security code (CVV/CVC) located on your card.
Payment Confirmation
Once you click to complete the purchase, the system will request authorization from your card issuer. Upon successful authorization, the total amount will be debited from your account. You will immediately receive an order confirmation email containing your order details and a unique transaction reference number.
Security and Data Protection
We take the security of your financial data very seriously and adhere to strict standards to protect your information.
Credit Card Security
All credit card transactions are processed through a secure gateway. We utilize Secure Socket Layer (SSL) encryption technology to protect your data during transmission. We do not store your full credit card numbers on our servers; only the data necessary for transaction validation is retained in compliance with global payment security standards.
Our Privacy Policy
We respect your privacy and handle your personal information in accordance with Australian privacy laws. Your payment information and personal details are used solely for the purpose of processing your order and fulfilling our service obligations. We do not share, sell, or rent your financial information to unauthorized entities.
Dispute Resolution
We are dedicated to resolving any payment-related issues fairly and efficiently.
Resolution Service
If you notice an unexpected charge or believe there has been an error with your payment, please contact our support team immediately. We will investigate the transaction and aim to provide a resolution or explanation within a reasonable timeframe.
Additional Help
If we are unable to resolve the issue to your satisfaction, you retain the right to contact your card-issuing bank to discuss further options. We encourage you to communicate with us first so we can rectify the situation swiftly.
Communication and Support
We believe in transparent communication regarding your payment status.
Update Information
If there are any issues processing your payment (such as a declined card or insufficient funds), we will notify you via the email address provided at checkout. We will provide instructions on how to update your payment method to ensure your order can be processed without significant delay.
Transaction Currency
All prices listed on our online store are in Australian Dollars (AUD). All payments will be processed in AUD. If your card is issued in a different currency, your bank may apply a conversion rate and fees over which we have no control.
Fraud Prevention and Verification
To protect our customers and us from fraudulent transactions, we reserve the right to verify payment details. In some instances, we may contact you to confirm the validity of the order and payment information before shipment. If we cannot verify the payment, the order may be cancelled for security reasons.
Payment Timing
Payment is captured at the time the order is placed. This ensures that the stock is reserved for you. If an order is cancelled by us for any reason, a full refund will be issued to the original payment method immediately.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 16980 NISQUALLI RD APT G208, VICTORVILLE, CA 92395, US
Phone: +1 (209) 305-4148
Email: team@deconario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)